Healthcare Coalition Work

Introduction

In the early days of the pandemic, MITRE established a coalition of private and public industry members to swiftly collect and disseminate vital data to industry experts, aiming to address the global health crisis. MITRE rapidly developed websites, tools, and sharing platforms to ensure experts had access to this critical information. These tools were designed, developed, and deployed at an unprecedented speed to meet the evolving global demands. This work was distinctive, focusing not on a single tool or design, but on the overall UX approach to address needs during a rapidly changing crisis.

Challenges

The urgency in which the tools and data were needed circumvented many typical "good" user centered design practices. So how did we combat this to ensure we were creating useful and usable user experiences?

Approach

• We generated personas of healthcare experts including clinicians, policy and decision makers, and data analysts
• Implemented a reusable design library in Adobe XD that could be shared and utilized by designers to ensure consistency and enable quick mockup generation
• Guerrilla user testing
• Standard code scaffold and pipelines for all developed tools
• Looooong hours

Outcome

We created:

• A public website that provided public access to COVID-19 data curated by experts
• A data sharing platform that enabled coalition members to publish and share data amongst the coalition
• A public dashboard tool that supported government and organizations to make informed decisions on their policies with the latest data
• At least three spin-off coalitions formed and required websites to share information and enable other organizations to join their causes